| ??? 11/21/08 12:25 Read: times |
#160167 - Hard to call network operators Responding to: ???'s previous message |
Andy Neil said:
Unfortunately, the general "customer service" helplines of the network operators are useless on technical questions like this: they can't even conceive of a device that isn't a phone - let alone answer technical questions! Tell me about it :) We have had situations where an operator have had an error in their network. They have refused to accept our point-out of which cell-id that has the problem, and requested that we tell exactly what the phone display says - or that we give the phone model so they can tell us what keyboard commands to enter. And in other situations, they have refused to even consider thinking about a problem in the network unless we have bought from them a phone complete with a SIM card - even if we have a document where their technical division have explicitly accepted the module as compatible... In short: Mobile operators are useless to contact, unless you have managed to get the access information to their real technical staff. |
| Topic | Author | Date |
| SIM CARD COMPATIBILITY | 01/01/70 00:00 | |
| Ask your distributor | 01/01/70 00:00 | |
| Hard to call network operators | 01/01/70 00:00 | |
managed to get access information to their real technica | 01/01/70 00:00 |