Abhishek,

I think live chat may be useful to "speed" response time but i do like the "thread on record" result of the existing format. I have this habit of imagining each thread as a "historical" exchange for someone who is searching for a particular issue or symptom at some time in the future.

I'll wager that "live chat" would result in a messy record that would probably not result in a usefull record unless it was heavily edited.


regards,
p