Ijaz wondered:
"What do the people at Samsung say? Did you try them?"

Bruno replied:
"Yes, sure."

Tip:
It's always best to say what you have tried so far, for two reasons:

1. It establishes your credibility.
Unfortunately, it is all too common for lazy people to post such questions without having made any effort to take even the most basic step of visiting the manufacturer's website, or using an internet search engine! :-(

2. It saves people replying with (and you having to read) loads of things you've already done