| ??? 12/12/07 20:15 Read: times |
#148112 - but think of the alternative Responding to: ???'s previous message |
Erik Malund said:
When dealing with middle to large companies, I can only think of a few cases where there has not been a "I work from cheat sheets" person trying to keep me from communicating with someone that actually could solve my problem. These must be a necessary evil - otherwise the top-line support guys would be wasting 98% of their time on the mindless RTFM questions, wouldn't they. The trouble is, nobody seems to have come up with a reasonable way to identify the "competent" questioners and route them straight through to "advanced" support... Then again, even "competent" questioners sometimes ask dumb questions... |
| Topic | Author | Date |
| Snatching victory from defeat? (tech support) | 01/01/70 00:00 | |
| One night in a tech support | 01/01/70 00:00 | |
| one early morning in tech support | 01/01/70 00:00 | |
| I am not particularily impressed | 01/01/70 00:00 | |
| but think of the alternative | 01/01/70 00:00 | |
| absolutely a "necessary evil" | 01/01/70 00:00 | |
| this is why they put faulty drivers on the CD... | 01/01/70 00:00 | |
| I work from cheat .............. | 01/01/70 00:00 | |
| Simple answer. | 01/01/70 00:00 | |
| Frank is this a Joke . | 01/01/70 00:00 | |
| Thumbs down for Cypress | 01/01/70 00:00 | |
| my experience with Cypress | 01/01/70 00:00 | |
| What, it's not Atmel the "notouch" anymore? :-) | 01/01/70 00:00 | |
| now it's two | 01/01/70 00:00 | |
| Round-the-clock support? | 01/01/70 00:00 | |
| two | 01/01/70 00:00 | |
| round-the-clock | 01/01/70 00:00 | |
| My Allegro Experience | 01/01/70 00:00 | |
| Small fry buyers. | 01/01/70 00:00 | |
| re;tech support | 01/01/70 00:00 | |
| To Allegro, to Michael | 01/01/70 00:00 | |
My experiences | 01/01/70 00:00 |