Hey, yeah, but it works for me if the people answering the questions (in this case, the guys who were Fill Factory before Cypress borged 'em) know what they're talking about.

A coda to this: this morning, I fired off an e-mail to webmaster@cypress.com (which was the only e-mail address for a "contact us" link) explaining that I thought their support was worthless and described my situation, plus I gave them the support ticket number.

Just now, a Cypress inside salesperson rang me up, with the local FAE on the line, and this guy apologized profusely, saying, "I could have just deleted the e-mail but I wanted to make sure it was taken care of" yadda yadda. He explained that the whole TightLink support system was outsourced to India a year or so ago, and that they've been getting a lot of complaints like mine (ya think?) and that they're "working on it."

I told the guy that I thought the reason for their whole outsourced webcase thing was because a lot of hobbyists use the EZ-USB things and those cases waste a lot of time. But you'd think that someone who's using the $400 imaging products isn't fooling around and deserves proper support.

I said what should happen is that the support cases go to both my local sales/FAE person (a local human with whom I can follow up) as well as the relevant design group, and when they say they'll get back in 24 hours, they should!

Anyways, I like the Belgians and I hope that Cypress doesn't make them suck.

-a

PS: I still hate Cypress for shitcanning the VME chipset as soon as I finished a design that required it.